Hotel Kuska Home

The breakfast had enough variety to get us ready for early starts, and everyone on staff was very friendly. We had a brilliant three-night stay, and the place was much quieter than most of the places we tried in Peru. On our last night, a noisy family arrived late and kept people awake past midnight, but that was just bad luck and not the hotel's fault. I'd definitely recommend staying here in Cusco.

The beds were good, but our room had a roof window without curtains, so we woke up early. Breakfast was poor compared with other hotels. The bigger problem was the water: it was unavailable several times, and on our last night it was off for over eight hours. We couldn't flush the toilet, shower, or wash our hands. We complained calmly and received a small discount. I hope they fix these issues so other guests don't have the same experience. One evening we returned to find our door wide open. It seems the cleaner hadn't shut it properly, leaving all our belongings accessible.

What should have been a great stay ended very badly. When we packed to leave the morning after a troubling night, I discovered my necklace was gone. I reported it to the manager, but she didn't seem to take the theft seriously. She said there had never been problems with the maintenance man. I find it hard to believe she hadn't noticed how drunk he was or heard about what seemed to be a fight with the security guard. The room was beautifully decorated and the beds were very comfortable, but it smelled strongly of mildew. We should have asked to move and chose to put up with it. Breakfast was poor too. The maintenance man often seemed half-drunk. One evening at 9:30, my friend and I returned to find him in our bathroom installing a faucet. We both felt very uneasy having him in our room. He smelled strongly of alcohol and had a bloody tissue stuffed in one nostril. That same night, the otherwise friendly security man had surgical tape across his nose. They had apparently been in some kind of physical altercation. The location is wonderful, but the small problems other travelers mentioned became much bigger ones for us.

Everyone was friendly and ready to help, and the hotel is easy to reach in a lively area. The road leading to it is narrow for vehicles. We did have a few small annoyances, like an occasional bad smell from the bathroom drain and a day when no towel was provided. Still, it's a reasonably priced option in Cusco.