Hotel Elizabeth Cebu

Conveniently located, though some parts of the area get busy. The room was clean and spacious, and the staff were polite and helpful. It was a good stay.

At about 11:30 PM in the restaurant lobby of Hotel Elizabeth Cebu, we had an experience that fell well short of basic courtesy. I'm a registered hotel guest, which made it especially concerning. There was nobody at the bar or cashier when I arrived. I waited at the bar to order, but when a staff member finally showed up, he passed me without acknowledging me and served a guest who came later. After the cashier returned, he again gave that guest priority, despite my having arrived first and still being visible. I eventually sat at a table and waited a long time. We also overheard side comments from the bartender that seemed directed at us. That felt inappropriate and unprofessional. As paying guests, we expect respectful communication and a properly managed queue. This showed poor service control and a serious failure to acknowledge guests. I hope management investigates, reinforces service procedures, and takes steps to keep this from happening again. Experiences like this undermine guest confidence and the brand's credibility.

We ended up dining here because it was the option we'd picked for the event. I liked the food, but the taste wasn't quite right for me, maybe a little short on salt or sugar. There were spices and condiments available, though. My first breakfast buffet was better than this.

I called on Dec 1 to book a table for 25 for my mom's birthday, and they confirmed it after asking how to spell the name. I called again today to confirm and ask about cake corkage. They said it was ₱500, or we could buy one of their small cakes for ₱200+. Everything seemed settled, but when my family arrived, staff said there was NO reservation under our name and they couldn't take 25 people because another group had a Christmas party. I was still driving when my stressed family called, so I rang the restaurant right away. They didn't apologize. Instead, they asked, “Who did you speak to?” and said, “There's no reservation here, ma'am.” Their staff had confirmed it, so this wasn't my problem to fix. I was furious and told them I wouldn't hang up until they sorted it out. They eventually “accommodated” us, but not in the restaurant. They put us in the café beside reception, which was noisy and uncomfortable, and split us across two rows of tables. Our birthday celebrant had to keep crossing back and forth behind everyone. Since I was already that angry over the hassle, they didn't charge cake corkage, but that doesn't make up for the incompetence. We ordered at 7:00 PM, and by almost 8:00 PM there was STILL NO FOOD. When it arrived, it was just okay, nothing special and nowhere near worth the stress. This was meant to be a special birthday dinner for my mom. Instead, poor coordination and a lack of basic professionalism turned it into a disaster. We said we wouldn't come back, since they clearly can't keep reservations straight. Hotel Elizabeth Cebu, do better. Absolutely unacceptable. First and last time going there 😏