Henry's Newport

The room was very clean and spacious, with plenty of amenities, including a fridge, hob, microwave, shower, bidet, and smart TV facing the bed. Pricing was very good, and it’s close to the airport, just down the path from a McDonalds and a PopEyes. The staff were friendly and accommodating. They even helped me with an issue involving another hotel before I was their customer, then were happy to help when I chose this Condotel. I’d strongly recommend it for anyone travelling who needs a day stop in Manila. Wishing the staff and owners all the best. 10/10 Cleanliness, 10/10 Service, 10/10 Quality, 10/10 Amenities. Total Rating 10/10.

I’ve stayed in over 200 accommodations around the world, and this is the first hotel that has ghosted me beyond automated messages. It turned out to be a scam, so don’t stay here. I booked through another platform. Henry offered to send a driver to pick me up at the airport for an extra charge, which I accepted. I gave my flight details and arrival time weeks ahead because I was arriving at 11:30pm. Luisa sent two automated messages explaining how to find the hotel, which didn’t make sense if a driver was coming. I messaged 16 hours before arrival to confirm the pickup because I was worried, but got no reply. I landed and there was no driver. I messaged on the platform we’d been using, then waited an hour with no response. At 2:00am I gave up and went to a hotel in Pampanga, where I was going at 9:00am anyway. At 3:00pm today, Henry sent a “thank you for staying” message on that same platform. How could they ignore all those messages and not know I never checked in?

Terminal 3 is very close, only a 13 minute walk away, but I wouldn’t stay here again. I spent one night before an early flight and found the check-in complicated and the room disappointing. The sheets were stained, neither the wifi nor TV worked, and the shower had limited hot water. With the street right below, traffic and people made so much noise that I couldn’t sleep. This was basic, not a luxury experience.

I asked for the hotel’s free airport pickup when booking and included my flight details, but nobody was there when I arrived. It was New Years Eve, and Grab wasn’t available, so I walked to the hotel. There’s no signage at all, just a completely unmarked lobby. Without the detailed address, you’d never find the place. When I got there, they couldn’t find my booking. I checked my email and saw they had cancelled it minutes earlier. At 8pm on NYE, finding a nearby room wasn’t easy, and I didn’t want to be far from the airport with an early flight the next morning. The hotel’s business ethics are appalling. AVOID! DO NOT BOOK THIS HOTEL!