Microtel by Wyndham UP Technohub

We booked through expedia and knew breakfast wasn’t complimentary. When we asked how much it would cost, the front desk didn’t mention a discounted rate or that we needed to tell them ahead of time, so we paid the regular price. That was fine. The next day, we said we’d have the breakfast buffet the following morning and were told it was complimentary. Great, but at checkout they asked us to pay for it. Please train staff to give customers accurate information, coordinate with the restaurant about whether we’ve paid, and stop making up rules as you go.

On my second visit since 2018, the pool was under maintenance and we hadn’t been told when booking, so that cost it a star. The amenities in the room are basic, but having two water dispensers in each corridor made it easy to refill the pitcher. I just wish the pitcher had a lid. The body towel didn’t absorb well either. We could hear the TV and conversations in the neighboring room, and the guests were still noisy around 3 a.m. Room service doesn’t start until 10 a.m., so I couldn’t get coffee delivered earlier. There’s no coffee or tea setup in the room, so I had to go down to Millie’s myself. I was also a bit disappointed that the price already included a service charge. It’s a decent stay with friendly service and convenient amenities, but communication and guest comfort need work.

I couldn’t get help when I needed it. On Day 2, I asked the front desk for an extra pillow and it never arrived. Around 3 a.m., nobody answered my call. The night security guard was often texting and sometimes didn’t open the doors for guests. I asked for a 1 p.m. late checkout, but my key card stopped working and I was locked out at noon. The employees seemed unhappy and offered no smiles or pleasantries. The man who checked me in was morose and gave no acknowledgment of my Diamond status. When I asked for an upgrade, he curtly said no. He shouldn’t be working in hospitality. As an Accor member with Gold status, I’ve had much better experiences at Accor hotels. My Wyndham Diamond status was a joke here. You’d get better service at a 1-star motel.

The location was convenient for my trip, so I might come back, but I wouldn’t recommend it. We chose this hotel mainly for the rooftop pool, but it was closed and under treatment during our stay with the kids. The towels were filthy grey and should be replaced, Sogo has better ones. The air conditioner was noisy when it restarted. The TV was there, but a notice on the screen couldn’t be cleared with any remote, even when the technician came to the room. The food at Millie’s was fantastic. The Baby Back Ribs and Kare Kare were a hit, though the service lacked attention. At the breakfast buffet, we had to ask staff to refill the garlic rice, the egg in the arrozcaldo, fruit, and chilled juices. Be careful ordering the 3 pcs Pancakes: they prepared only two and we had to wait 40 minutes for the rest. Well, this is what I paid for.