Elin A.
We couldn't stay more than a few hours, even though we'd booked three nights. The room was so dirty and unlivable that we left right away and had to find another hotel that same night. There was human feces in the toilet, stains from unknown substances on the towels and sheets, and several bugs in the bed and sofa. It felt like a serious health risk. We contacted Happy Stay immediately to ask for cleaning and heard nothing. When we later asked for a refund, we were told a manager would contact us, but nobody did. We've followed up several times since and still received no help. This was by far our worst hotel experience. The place felt unsafe and falsely advertised, and the lack of customer support made everything worse. If you care about your health, comfort or sanity, avoid it.
