RentPlanet - Apartamenty Chlebova

We got to check in earlier than expected, and the girl at the office was very friendly and answered all our questions. Then we saw the apartment. It was extremely dirty, with cobwebs all over the ceiling, so we had to vacuum it ourselves after checking in. The beds and sofa were uncomfortable, and the towels and linens were worn out. The coffee machine had no capsules, there was no washing machine detergent, and not even garbage bags. It felt like the place needs different management. Very strange attitude toward guests. There were loads of mosquitoes because of the nearby canal during our September stay. Somehow they got inside even with the windows and balcony door kept shut. We could also clearly hear the neighbors’ washing machine. Construction nearby meant a long detour to reach the apartments, though that part wasn’t a big deal for us.

The door kept locking us out, and the phone support agents were rude. For your own sanity, don’t book these apartments or you might end up sleeping outside.

There were bed bugs! The person who slept on the sofa for the first two nights got bitten badly, so we rented another apartment because we didn’t want to take a chance, especially with a wedding coming up in a few days. When we checked between the sofa cushions, we found cat food and clipped nails. The curtain was damaged, and so was the door handle. The double bed was also just two single beds pushed together. The service was the biggest disappointment. We asked to move rooms or get a refund because of the bed bugs, but they said no rooms were available. When we kept asking for a refund, they suggested the bites might be from mosquitoes. We know what mosquito bites look like, and these weren’t the same. Then they ignored us. Awful experience. If you can stay somewhere else, don’t choose this place!

I couldn't get into the apartment because the entry code sent by SMS didn't work. I called support repeatedly, but they couldn't provide a replacement code. Eventually they told me to find somewhere else to stay and said they'd refund me, so we had to search for another place in the middle of the night. Two weeks later, I still haven't received the money. After I called and wrote to support, they marked the booking as a no-show and charged me a penalty. I have a video showing the doors won't open with that code. I wouldn't recommend them to anyone.