Dream Suites

The food and dining service were a big letdown. Breakfast had hardly any choice, and most of it was bland. Dinner was worse, with poor-quality dishes we didn't enjoy. The waiters and waitresses were unfriendly, and even a simple request for bread was ignored. We also couldn't get into our room until 6:00 p.m. on arrival day because of a power outage and plumbing problems. We were asked to leave our luggage and come back later, which cost us most of the afternoon. Once inside, we found a strong sewage smell and no working heating. At checkout, we were charged the security deposit despite having caused no damage. That felt unfair and left us with a very negative impression. I wouldn't recommend the hotel given the rooms, food, and service.

At the end of our stay, the hotel kept part of our security deposit, claiming we'd made too much noise. They offered no concrete evidence or official reports, and the whole thing felt unfair and opaque. We were also met with rude, unprofessional replies throughout the stay and at dinner, where every request seemed to bother the staff. When we arrived, there was no electricity, lighting, or water. A hotel hosting paying guests should provide the basics and treat guests respectfully and honestly, and we didn't get that here. We're extremely disappointed, won't return, and don't recommend it.

At checkout, the staff kept 10 euros from our security deposit over alleged noise between 10 PM and 6 AM. They hadn't mentioned this as a reason to withhold the deposit, told us nothing beforehand, and showed no proof. We followed the rules and kept quiet during those hours. No damage had occurred either, so the stated purpose of the deposit didn't explain why they held part of it. From the first day, the stay was already off to a bad start: no water, electricity, or room lighting, and no proper explanation or help. The staff were rude and unhelpful whenever we asked questions. This felt misleading and unprofessional, and I strongly don't recommend the hotel.

The staff were rude, unhelpful, and often disrespectful whenever we asked for information or help. At checkout, they kept part of our security deposit, accusing us of making noise, but gave no evidence. We followed the rules, and none of us was out or making noise from 10 PM to 6 AM, as the contract stated. There was no water, electricity, or light when we arrived, and no clear explanation or immediate fix. The whole experience felt unfair and highly unprofessional. With the missing basic services and the way the staff treated us and handled the deposit, I absolutely don't recommend this place.