Serenity Rainforest Retreat
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Parking
- Free
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Languages
- Multi-language staff
- Room types
- 1
Room Information
Rooms
Comfort room
- Private bathroom
- private-bathroom
- shower
- towels
- wi-fi
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Guest reviews
Recent reviews shared by hotel guests
Jonas W.
We reserved and paid, but couldn't stay. There was no staff available to check us in after 6 p.m., and we never got the promised access code. We couldn't reach anyone by phone, either, and never heard back.
Stéphanie D.
A scam, absolutely avoid it. The road is impassable. We arrived at night to find no lights and a muddy track through the jungle. After walking for 30 minutes in the dark, there was nobody to let us in. The owner has never replied to us in 15 days. We had to sleep in the car because it was late, and now we're seeing lots of complaints online. Don't make the same mistake if you want to enjoy this beautiful island.
Kevin M.
FRAUD. These people answer the phone only when they feel like it, if they answer at all. The road is awful, and you can't get through without a high-clearance vehicle or pickup truck. The pool was dirty and unusable. I asked for a refund because I couldn't reach the place on that impassable road, and they never replied. Terrible service. DON'T WASTE YOUR MONEY ON THIS DISGUSTING PLACE OR THESE PEOPLE.
Amenities
Everything available at this property
General Services
7 available- Smoking areas
- Garden
- Outdoor furniture
- No elevators
- Reception desk
- Barbecue grill(s)
- Barbeque
Accessibility
2 available- Accessibility features
- Wheelchair Accessible
Internet
1 available- Free Wi Fi
Parking
1 available- Free parking
Meals
2 available- Breakfast
- Restaurant
Business Services
1 available- Event facilities
Pets
1 available- Pets Not Allowed
Languages
1 available- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
5.4 km
8.3 km
4.1 km
2.9 km 37 min walk
Attractions
20- Natural water slide4.1 km
- Las Pailas4.1 km
- Charco Frío4.8 km
- Hacienda Tinajas4.8 km
- Las Tinajas Falls4.9 km
Restaurants
20- El Meson del Gallo2.9 km 37 min walk
- Punta Tropical Rest.3.0 km 37 min walk
- Tu Gusto3.2 km
- Carlos Sea Food Fajardo3.3 km
- El Cardumen Restaurant3.8 km
Transit
20- Aeropuerto Internacional Luis Muñoz MarínAirport34.2 km
- PR-194 (Av. Gral. Antonio Valero de Bernabé) & Cll. 22Bus5.4 km
- Terminal de Transportación Pública de FajardoBus5.6 km
- PR-194 (Av. Gral. Antonio Valero de Bernabé) & C. 26Bus5.9 km
- PR-194 (Av. Gral. Antonio Valero de Bernabé) & Monte Brisas Shopping CenterBus5.9 km

Stay rules
Important conditions for your stay