Mihai P.
We arrived at Casa Tres Castelos on Sunday at 6:30 in the evening, hoping to stay for three days, but the apartment hadn't been cleaned after the previous guests and was in the condition shown in the photos. I tried the phone number and WhatsApp contact for Rental Valley from the booking confirmation and heard nothing for an hour and a half. With the kids with us after a long day, the flat wasn't suitable to stay in, and we had no assurance anyone would respond, so we had to find somewhere else. Booking.com still hasn't refunded the reservation.

