Ishraq Al Madina
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 10:00
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Smoking
- Smoke-free
- Room types
- 3
Guest reviews
Recent reviews shared by hotel guests
hamid F.
We spent 4 nights here with my family, from 1/12/2024 to 5/12/2024. The service was awful, and the experience was 0/10. The quilts and sheets were stained. There was no complimentary drinking water, cups, or tea. The hotel was severely understaffed, with no 24/7 housekeeping or room service, and reception wouldn’t sort out issues. I asked for tissue boxes in the afternoon. When they still hadn’t arrived by evening, I asked again and was told the “boy has left,” with no explanation. They then said I should have asked earlier. The owner was very arrogant and had no sense of customer service, which showed in the staff’s performance and the hotel’s overall operation. He seemed very stingy and pretty clearly hated spending money. Nobody here knows any English. If you speak a language other than Arabic, the receptionist is clueless and calls another employee for help. That employee didn’t know English either, so we communicated in urdu, though his urdu wasn’t great since he was bengali. The shuttle was rarely on time, and either the AC didn’t work or they simply didn’t turn it on. It was a very raggedy old bus. On two separate occasions we were left waiting and told the bus was coming, but nobody showed up. We took a private taxi that cost us 11 SAR, only to find the bus parked right next to the hotel both times.
Ahmed F.
The staff were kind and helpful, and the price felt fair. It’s also close to the Haram, supermarkets, and other services. My room was tiny, though, and there’s no parking. Breakfast could use some improvement. I’d recommend the hotel.
Kamran B.
The room felt cramped, with three beds squeezed into space for two and nowhere to pray. It was clean enough, but I couldn’t get comfortable in such a confined space. The photos make it look very different. The hotel is about 700 meters from the Mosque, and getting there means crossing a busy main road, which felt unsafe and inconvenient. At the same price, there are more comfortable, open hotels. I’d give this place two stars.
Amjad A.
It’s about a 10-minute walk to masjid Al nabawee, which is the main plus for me. The rooms are clean and large, but they don’t change the sheets and towels very often.
HASSAN M.
The staff were genuinely helpful and professional, and they responded quickly whenever I asked for something. Breakfast was very good, with plenty of different foods and tastes. The hotel is close to the prophet Muhammad mosque: a nearby tunnel takes you to a walk of about 200 meters to sayedona Othman Ibn Affan gate ( gate 25 ). The rooms are on the small side, but they have new classic furniture and nice carpeting. The place was very neat and clean. It was amazing and beyond my expectations.
Amenities
Everything available at this property
General Services
38 available- ATM
- Shopping on site
- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Currency exchange
- Smoke Free Property
- Heating
- Newspapers
- Ticket assistance
- Washing machine
- Express Check In/Check Out
- Chapel
- Television in lobby
- Terrace
- Private Check In/Check Out
- Dryer
- Allergy Free Rooms
- Room service
- Trouser press
- Indoor Fireplace
- Locker
- Luggage storage
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Shoe shine
- Diet menu (on request)
- Cafe
- Microwave oven
- Packed Lunches
- Car rental
- Transfer services
- Tour assistance
- Library
- Barbecue grill(s)
- Billiards
Accessibility
1 available- Accessibility features
Internet
2 available- Free Wi Fi
- Internet access
Parking
1 available- Electric car charging
Meals
10 available- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Common kitchen
- Restaurant
- Snack bar
- Vending machine
- Poolside bar
- Bottled water
Sports
2 available- Free bicycle rental
- Bike rental
Room Amenities
6 available- Non Smoking Rooms
- Soundproof rooms
- Fridge
- Cable TV
- TV
- Hairdryer
What's nearby
Explore attractions, restaurants and transport around the hotel
311 m 4 min walk
12.8 km
794 m 10 min walk
132 m 2 min walk
Attractions
20- The Green Dome794 m 10 min walk
- Al Masjid-e-Nabawi815 m 10 min walk
- The International Fair and Museum of the Prophet's Biography and Islamic Civilization1.0 km 13 min walk
- Mosque of Al-Ghamama1.2 km 15 min walk
- Masjid Abu Bakr As-Siddiq1.2 km 15 min walk
Restaurants
20- Coffee Spot132 m 2 min walk
- مطعم البروج201 m 3 min walk
- Dunkin - دانكن206 m 3 min walk
- مطعم الاصاله - المدينه هيرموني231 m 3 min walk
- Turk Restoranı288 m 4 min walk
Transit
20- مطار الأمير محمد بن عبد العزيز الدولي بالمدينة المنورةAirport12.8 km
- الحافلة السياحية-المسجد الحرامBus311 m 4 min walk
- حافلات المدينة المركزية الشماليةBus311 m 4 min walk
- Al Azhery Bus StationBus362 m 5 min walk
- Shazah Bus StationBus968 m 12 min walk

Stay rules
Important conditions for your stay