Rashid A.
Getting around was a very bad experience because the transportation service was so poor.
Recent reviews shared by hotel guests
Getting around was a very bad experience because the transportation service was so poor.
We were there for 21 days for Umrah, and I wouldn’t choose this hotel again. The rooms felt too cramped: a room listed for four should really only fit three. The food had all kinds of hair and lint in it. The staff were all men, and we had trouble getting our room cleaned. Getting fresh sheets or towels took a lot of persistence, and the laundry room was chaotic. It’s also 15-20 minutes by bus from the Kaaba, so I wouldn’t call the location good.
The Kaaba stop was about 10 minutes away by bus when traffic was light, or 20 minutes in traffic, with buses leaving right outside the hotel. During our 10-day Umrah stay in Mecca, our room was cleaned daily and they replenished the bathroom supplies when needed. The towels were clean, and we enjoyed the food and the very good service. There was lots of fruit and nuts, plus a tea and coffee buffet open around the clock. ⚘️
Our stay ran from November 23, 2025 to December 9, 2025. We came for worship, not tourism, and the staff treated us with warmth and respect. Whenever we had a request or question, they handled it as quickly as they could. May God reward everyone who helped, and let us return again, Insha'Allah.
For a brief visit, it was fine. The shopping options nearby weren’t really there, the location could be better, and doing laundry was difficult. The machines were ancient and there wasn’t much room to hang clothes. On the plus side, the meals were good and the service was consistently friendly.
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