The Private Escape by Blue Medi Spa

The host’s handling of our complaints was very poor. We were first offered a free night, but that offer was taken back after checkout, and the host wouldn’t accept responsibility for the problems. They said someone had already come by to check everything, which felt like a weak excuse when so much was still wrong. We’d booked a suite expecting a comfortable stay, but the jacuzzi didn’t work and the heating wasn’t enough. The floors were cold, and so was the basement room where the suite was located. There were blood stains on both the sheets and duvet cover, which was completely unacceptable. The bedroom was also extremely noisy, almost scary, and the mini fridge they provided had old, sticky chocolate inside. It was a very bad experience, and we won’t recommend the place to others.