Hotel NuVe Stellar

The front desk team were polite and helpful, especially Maica. They also turned a difficult cleaning issue around by kindly offering us an upgrade and a clean room to sleep in after we returned at the end of the day to find our room hadn't been cleaned at all. We were told to wait until tomorrow for housekeeping. On more than 5 occasions during our stay we were disappointed with cleaning: at other times the room was serviced but things like slippers and mineral water bottles weren't replaced. The location was the highlight of our 1 week in Singapore. We could easily walk to lots of good food and attractions. The rooms were small but cosy enough for two. Our first room had a queen bed, but the shower made the whole bathroom wet. In the king-bed room, the toilet pump was weak and needed at least 2 flushes for toilet paper. The shower head was weak too, especially when using hot water for both it and the rain shower. The automatic front door touch pad wasn't fixed until our last day, which caused unnecessary inconvenience. I'm glad it was being fixed then. We'd love to return and hope to see improvements. Thanks for making our anniversary pleasant with the surprise decoration. I was touched that the team remembered and handled my special request from 2 months before the stay. Good job to everyone behind it! (:

I'm a long-term guest and initially planned to stay 2 months, but cut it down to one month after this treatment. Requests for basics like tissues and towel changes were slow, apparently because I booked through dash living. The front desk staff would say she was busy checking guests in, and it could take over an hour to bring items. Calls for help often went unanswered, so I had to email to ask for what I needed. Ridiculous. The bed in the premier king room was super hard. The air conditioning broke twice and I had to change rooms twice, so I know the bed in another room was much softer. I asked for a mattress topper and was told they'd get back to me by the end of the day, but they never did. I still have the email exchange.

The room was comfortable and reasonable for a budget hotel. I booked a deluxe with a bathtub, but the old AC unit seemed to be coming out and might have dropped on us. The tub tap was broken, and the bath bombs were extremely small, so don't be fooled. Service was mixed. A day before, the staff were decent when I called about the procedures, but at check-in they threw the card at us, which shocked me, though I let it go. On the last day I used my phone to call reception because the room phone was practically useless and asked about late checkout. After I gave my room number, they said nothing and ended the call. That felt really rude. I'd give it 2/5. It could work for a quick day or a cheap staycation, but I personally wouldn't return.

The room was small and dirty, with paper-thin walls. I couldn't sleep and woke at 5:30am to a woman and her child in the elevator. Service was poor too. We waited an hour just to get a room key, then found a man taking apart the bathroom and painting the walls. The desk staff showed no sympathy when I raised it. They ignored me and told me to sit while they looked for another available room, which took another hour. We also had to ask multiple times for something we wanted before getting it. Avoid this place if you can.