Hotel Crocus

Rooms weren’t very clean, there was a lot of noise outside, and we couldn’t adjust the temperature. It was 23 degrees inside, much too warm for us. The restaurant was sort of closed and only had a buffet with hardly any choice. Staff were unfriendly and didn’t seem to understand their own rules. We paid 25€ per dog per night, and parking wasn’t free. A horrendous experience. Spend your money elsewhere, they don’t deserve it.

We had apartment 313, the big one, for our group of two adults, two teenagers, and one toddler. It was a very nice place, with a good little kitchen, lots of entertainment for kids, and a big, useful parking area.

Super clean, and it has everything you need. A really great place to stay.

The new hotel is stylish and very well located. Our room/apartment was clean, spacious, and well organized, and our two-year-old daughter enjoyed the location and facilities. But we were really disappointed by the communication and customer service. We had booked a package with wellness, but when we arrived, a hotel representative said the Jacuzzi was out of order. We asked for compensation and got nothing. We also had to pay an extra 3,50€ for our daughter’s breakfast, even though she only eats corn flakes with milk and a piece of cake, which wasn’t fresh every time. We were surprised by the 3,50€ charge. The package included boating on Strbske Pleso, and our daughter was excited, but they refused our voucher because only a child older than 3 years could go on the boat. Nobody had told us that beforehand. We asked reception again for compensation or a solution, and again got nothing. The service couldn’t help us or give the level of assistance we expected from a 4 starts hotel. We wanted to extend our stay, but after all this and no willingness to offer any Rabat or compensation, we went home very dissatisfied. What a shame for Slovak services in High Tatra!