The Palms Turks and Caicos

This was our tenth stay at The Palms Resort since 2011, and we’re looking forward to returning after the room refresh. The suites are roomy, but they’re starting to feel dated and could use updating. The beach and overall atmosphere are outstanding. The waitstaff at the restaurants, bar, pool, and beach are consistently warm and attentive, and they’re a big part of what makes the experience. The front desk team were professional, though a little more welcoming would improve those interactions. Tisha stood out for being kind and helpful.

What made this such a relaxing trip for my little family was the people. The staff were the nicest I’ve ever met at a resort, and by the end they felt like family. My baby girl even ran over to hug Linda, one of the staff. The place was very clean, the rooms were comfortable, and the complimentary breakfast was great. We also loved the Mexican food at cicis restaurant.

I loved that the resort isn’t too big, and the grounds and beach access are gorgeous. The staff were generally super friendly, and I’d be happy to come back. With some work, this place could be top tier, especially given the competition on the island. A few things need attention. The gym is painfully small for a five-star resort, and there seems to be room to build a proper one. Filtered water stations around the property would cut down on all the plastic bottles. I tipped housekeeping $20 a day and kept asking for extra water, but mostly got ignored. In the men’s room, the sauna door doesn’t close properly, and the steam was broken on our last day. The setting at Parallel 23 is lovely, but the food is average at best. There’s a 15% service charge on all bills, and after we asked for our bill we waited over 30 minutes. That’s unacceptable. Breakfast needs to run more efficiently too. It took too long to get coffee and the bill, and I want to get in and out. The coffee was gross and tasted like very cheap stuff, the baked goods were low quality, and another chef at the omelette station could help move things along.

The rooms are huge and gorgeous, and the spa, pool, and beach setup were breathtaking. The Palms was everything and more. The staff were friendly, helpful, and so accommodating, and they really wanted our stay to be perfect. Tischa was amazing. We’ll SOOOOO be back! I can’t recommend this hotel enough.