SITI N.
We booked four rooms a day ahead, but when we arrived every room was full. The only compensation they gave us was a Grab ride to another branch of the same hotel, farther from the airport. It was an unpleasant experience for tourists.

Recent reviews shared by hotel guests
We booked four rooms a day ahead, but when we arrived every room was full. The only compensation they gave us was a Grab ride to another branch of the same hotel, farther from the airport. It was an unpleasant experience for tourists.

Everything in the room seemed old, including the bed. The bathroom faucet had no water in the room I was given that day, and the blankets were very dirty. They wouldn’t move me to another room or give me a refund.
We paid for a double room, but the hotel didn’t arrange the room we’d booked. The self-service reception was chaotic and caused long delays. One stay was enough for me, and I don’t think this place deserves a three-star rating. It should be one star.
I booked the wrong date and offered to pay an extra fee to change it, but the hotel didn’t show any goodwill. There was also nobody at reception to help me check in. I wouldn’t recommend going here.
The room wasn’t very good, but self check-in was quick and went perfectly. It’s also an easy walk to the government department.
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