Shama Sukhumvit Bangkok

I want senior management to respond in writing, investigate the hotel manager independently, explain why the electricity was cut and how the added charges were calculated, and ensure my family and I face no further intimidation or retaliation. I also ask that they consider compensation for the distress and disruption. If this is not handled properly, I may take the complaint to consumer protection or tourism authorities, booking platforms, and other relevant channels. The manager, Ms. Banane, was responsible for the disrespectful and intimidating behavior I describe. She tried to make us leave before our confirmed checkout date of 14 June and acted as if this was personal, with an “either me or you” attitude. During the confrontation she raised her voice, shouted, behaved aggressively, and threatened me over the outstanding balance, in front of my children. We felt humiliated and distressed. I was pressured to leave and our electricity was disconnected while we were still lawful guests. I never refused to pay. I asked only to settle the remaining amount on the scheduled checkout date, 14 June. Our stay cost approximately 165,000 THB. About 45,000 THB was still due at the time, but I was later told the balance had risen to 61,000 THB without a clear or satisfactory explanation. I had committed to paying on checkout and was not avoiding my obligations. Using threats, verbal aggression, pressure to leave, or cutting an essential service against paying guests is unacceptable. It raises serious concerns about guest welfare, management practices, and professional hospitality standards. This is my formal complaint about the deeply concerning treatment my family and I experienced at Shama Hotel Bangkok.

When our AC stopped working, a technician came and fixed it completely within 30 minutes. The maintenance team was excellent. The staff were kind, welcoming, and eager to help throughout our wonderful stay at Shama Sukhumvit Bangkok, with top-tier service from the moment we arrived. Their hospitality made a real difference. The location is fantastic, and we highly recommend the hotel. We'll be back.

That rooftop infinity pool and its city view were beautiful, and our apartment had plenty of space, a sunny city-facing balcony, a separate walk-in shower, and a full-size tub. The kitchen had the appliances and utensils we needed, though a skillet would have been useful. There was also a washing machine with a drying function, but the dryer part wasn't great. The upper-floor corridor outside our room was hot; after the cool lobby, we noticed it during the short 30-second walk from the elevator. We found getting around easy, with two BTS SkyTrain stations 5-7 minutes away on foot that connected to the MTR and tourist sites. A supermarket and shopping center across the street had a McDonalds and Starbucks. Most of all, the staff set a high bar. Over decades of international travel, we haven't encountered hotel staff more genuinely helpful and kind. Everyone welcomed requests, our room was cleaned thoroughly every day, and the front desk greeted us smiling each time. Staff also met us at the door and opened it as we entered. Their humble, sincere service deserves praise. The clean surroundings and great location added to the experience, and we'd make this hotel our first choice on a future Bangkok visit.

During my medical treatment, I stayed at Shama Hotel in Bangkok for eight months in a row. The kindness of everyone, from the manager and reception to the bellboys and housekeeping, made a difficult time and being far from home feel easier. They treated me like family and made each stay feel like home. I've since come back three times for a total of ten more nights, and don't want to stay anywhere else when I visit Bangkok. I'm very grateful for the hospitality and excellent service.