ZEN Rooms Royal Bee

When I booked this place for my family in 2019, they were treated well and received good service and a warm welcome. My parents and siblings liked it then. I chose it again in 2022, but this time it felt unwelcoming, with unfriendly front desk staff. It's described as a serviced apartment, but don't expect much flexibility. They count the occupants: two people are included in the standard price, and a third costs another 300 Baht or so, with no extra bed provided. That doesn't feel like an apartment rate. An apartment should allow a flexible number of occupants, or the property should call itself a hotel. Apart-hotel is too vague, and I believe there may be something to do with their tax payment. Checkout was disappointing too. Staff were quite rude and spoke without proper ending tail. They didn't provide a receipt because I hadn't asked for one at check-in. How would I know I needed to request it? They should say at check-in that a payment receipt needs a special request, and shouldn't get irritated when a customer asks for one. Management and the owner need to review their hospitality if they want more customers, and should remember returning guests too. I had planned to stay here regularly, but after this experience I've decided not to come back.