Cynthia B.
I booked a paid, confirmed six-night stay for my family through Qunar, for December 9-15, 2025. Weeks later, the hotel and Qunar said they couldn’t honor it because of an overbooking issue and wanted us to switch rooms halfway through. When I refused, they cancelled the reservation without my permission. I’m a student in Thailand, and this was meant to be a special visit for my family. Now we have no accommodation just weeks before the trip. This has seriously damaged my trust in the booking and consumer process. I’m warning international travelers to be cautious about relying on this hotel to honor reservations. There’s a screenshot of the cancelled booking attached.
