Roomquest Utopia Kata and Residence

When I later walked past that evening, none of the lights were on. The place seemed run down and shut, and I don’t believe it was operating as a hotel. My experience made me feel the check-in process was set up to let them confirm a booking, then cancel after a guest arrived, when the app already showed the guest as checked in. I believe they intended to scam me. Before that, getting in touch to arrange the required key pickup was already difficult. There’s no reception and the property was unmanned. They eventually confirmed my booking, so I could no longer cancel. I’d traveled from Krabi to Phuket with a large backpack during high season, when everything was booked up, which made what happened especially serious. At the hotel, parts of the building had no electricity or water. The pool was filthy and green, with the water only about halfway up. I finally reached the woman managing the place by message. She was very rude and didn’t speak English. At 11 a.m., her husband was lying in the dirty pool in white, transparent underwear that exposed everything, drinking beer and already drunk. He offered to drive me to 7-Eleven because my room wasn’t ready. I thought he was being kind, but after dropping me off, he drove away, apparently assuming I wouldn’t find my way back. I walked back in shock, unsure what was happening, and found the hotel completely empty. Then I got a message saying they had to cancel my room for “security reasons.” Hotels.com already showed me as checked in, so I couldn’t get a refund. I couldn’t reach anyone and was left with my backpack and nowhere to stay. Nearby places were fully booked; the only rooms available were at five-star hotels I couldn’t afford and didn’t want to pay for then. Luckily, a nearby dive center let me share a room with its staff, so I had a bed for the night. This was disgusting and unacceptable behavior. I strongly warn people against staying here.