Ken W.
My family needed two rooms for the Loy Krathong festival, so I booked and paid several months ahead. Then, just two days before we were due to arrive, the hotel cancelled because it had overbooked. I had to scramble to find somewhere else at the last minute, when festival prices had gone up and only a few hotels were still available. I asked the booking agent for help, but couldn't refuse the cancellation. The hotel’s mistake left us without a place to stay, and it felt like they didn’t care about customers. Given what happened, I wouldn’t recommend booking here for peak season.
