Siam Elegance Hotel & Spa

Maysa from Patisserie deserves a thank you for her friendly, caring service. She’s always welcoming, and her kindness and smile made each visit more enjoyable. We had a lovely stay, with a great atmosphere and animation, and found the hotel a perfect place to relax.

On September 15, 2025, we found that the black specks in our room and on the balcony were droppings. There was a large amount inside the balcony railing. I asked reception to inspect, and a staff member took photos and seemed to send them to a hotel group chat. Later she said the manager believed they came from bats. I questioned that explanation because bats getting into the hollow balcony rails, with openings around 5 cm wide, seemed highly unlikely. The receptionist suggested they might have flown under furniture or behind curtains while we were out, but we kept the air conditioning on and the balcony door closed so it could work. With our 20-month-old child, the possibility of touching or ingesting droppings was especially worrying because they can carry disease. We had arrived late on September 13, 2025, and were first given a ground-floor room. A strong smell, probably from grilling or the kitchen, made it impossible to leave the balcony door open. We needed fresh air and an open balcony while traveling with our small child, so reception moved us one floor up. At first that seemed to solve the problem. When we went back to reception, the manager did not speak with us or apologize. He was looking at a cat on a chair, then repeated that the droppings were from bats and that it was the first such incident because bats are wild animals. We were offered another room, which I checked with the head of housekeeping. That room also had droppings on the balcony and inside. We were eventually promised a higher-floor room that would be checked thoroughly. It had no droppings, though its general cleanliness still left much to be desired. The following day I formally asked reception for a written incident report. The manager refused over the phone. I then sent the hotel an official email asking for the same report, and have still received no reply, written or verbal. I consider the failure to maintain basic hygiene unacceptable, especially at a hotel that welcomes families with small children. The whole vacation was affected, and management made no visible effort to restore our trust or improve the experience. This was the worst hotel stay I’ve had. Please take this seriously if you’re considering booking. I’m also attaching photos so you can see the situation for yourselves.

The pools and beach were fine, with a gentle entry, but getting a sunbed could be frustrating. Some plastic loungers were broken, and people claimed them with towels early in the morning. If a towel that looks like a rag went missing, the fine was 20€. There were bins around, yet people still tossed rubbish wherever, especially cigarette ends. Our two-story family room was spacious, but far from clean. There were stains and bits of trash, and walking barefoot left my heels black. Cleaning was pretty superficial, mostly making the bed and changing towels. The hotel looked luxurious in the photos, though in person it felt more modest. Food was okay, especially the evening grill. Labels were often missing or wrong because of translation issues, and the juices tasted chemical. Cups and glasses were tiny, so we were constantly refilling them. Some dishes were dirty or chipped, tables could be dirty, and there weren’t always utensils. It also seemed like there weren’t enough staff. The animators were charismatic, funny, energetic, and talented, and the concerts were great. Games and discos could have been better organized. Some staff were unfriendly or spoke only Turkish, though many people spoke German, English, and Russian, which was convenient. The gym was tiny and short on equipment.

The animation team were nice and never pressured anyone to join the activities. Their chief was kind and attentive to everyone during the shows, and the shows were enjoyable. There were lots of noisy people around, but they made me feel like a king. Musacan and Göktürk were a big part of that. It’s a great hotel right in the middle of the little village. Keep up the good work, guys.