Adaeze O.
The kitchen was available to use, which made things more flexible, and the property was clean and well kept. It was also easy to reach and close to amenities. The trouble came on checkout day. I'd phoned ahead because my flight was later that evening and asked if my bags could stay in a private room. I was told I could pick them up any time that day, but at checkout I was suddenly told I had to leave with them by 1pm. I was in Aberdeenfor a conference and had planned the day around what I'd been told, so dragging my luggage around made it hard to enjoy the hours before travelling. The stay itself was manageable, but that mixed message overshadowed the good parts. Guest service information, especially about luggage storage, needs to be clear and consistent. My stay was okay overall, but better communication would have spared me that unnecessary stress.

