Residence Inn by Marriott Edinburgh

The staff were friendly, parking at the Q park next door was convenient, and lots of Edinburgh was within walking distance. It’s dog friendly too, with a reasonable charge of £10 per dog per night. I stayed for two nights and would come back next time.

The staff were honestly the kindest hotel staff I’ve met. Breakfast is complimentary, and the chef is the best 😄. There’s free coffee all day too, so that’s a 10/10 for me. The rooms are great, with gas heating and air conditioning.

We love coming here for Old Town, and Melvish and the rest of the staff were all so kind and helpful, 10 out of 10 for service. But I could only give three stars because I barely slept. The beds and mattresses were terrible when we visited three years ago, and still were this time. I understand they’re starting to refresh the rooms, so hopefully that includes the beds.

The room felt neglected and dated, from the worn walls and old furniture to the stale air. The bedding didn’t feel clean or comfortable, and the bathroom hadn’t been properly cleaned. Its doors were difficult to open and close and didn’t lock properly. The room door locks were worse: even after locking one, it would sometimes still open. That left me feeling very unsafe. The lift was meant to require a room key card, but anyone could use it without scanning one. I also found breakfast very limited, cheap-looking and unappealing, and the hotel seemed to add extra charges for almost everything. There was no help available to carry luggage. Management were dismissive when we raised concerns, and the manager was rude and extremely unprofessional. It seemed they had no interest in guests’ satisfaction or even basic hospitality, except for the two people working at the desk on Wednesday afternoon. From the safety issues and poor cleaning to the outdated room and indifferent response, the whole stay was negative. Guest safety clearly wasn’t taken seriously. I’d strongly recommend avoiding Hotel Edinburgh. There are much better options in the city where you can feel safe, respected and looked after.