Travelodge Edinburgh Cameron Toll

The lack of sleep and cleanliness, along with the poor service, made our two-day stay at Cameron Toll Travel lodge in Edinburgh awful. The rooms aren't soundproofed: we could hear people above stomping and using the toilet, and guests next door going to the bathroom, talking, and arguing. We were first put in a ground-floor room that looked like a dungeon, next to a drunk guy blasting a football game. We asked the front desk to move us. A young woman and her even younger male colleague seemed confused and unhelpful. He kept saying, “we dont accept walk ins,” even after we told him three times we were already checked in. They moved us to another ground-floor room, this one on the parking lot side, saying it would be quieter, and claimed the hotel was fully booked. It was dirty, with a level of neglect I've never seen before. There was hair under the mattress cover, not mine; hair and dust behind the bathroom door, not mine; a dusty, smudged part of the towel rack that had been covered by the door; and dust upon dust in the bed nook. Worst of all, laundry was delivered on Sunday morning between 5:45 and 6:45. The day before there'd also been some kind of delivery, around 6:30. The rattling trolleys and delivery workers hit every stone on the path. When we told the older woman at the desk, she said nobody had ever complained. Really? I don't believe nobody had mentioned an hour-long delivery starting at 5:45 on a Sunday. I suggested changing the route so it didn't pass the room windows. She said it had to be delivered. No apology, no thanks for the information, no attempt to make things right, just defensiveness and rudeness. Do not go there.