Premier Inn Glasgow Airport

The location was great, and the staff were so lovely and welcoming. Ryan served us and was happy to answer all our questions. The rooms were lovely too, and the showers were great. Looking forward to coming back soon.

It’s a shame we only stayed one night. We had a lovely evening meal in the restaurant, with first-class service and lovely food. From checking in with Amy-Lee? to Donna making up an extra bed in our room, we couldn’t have asked for better service. All your staff were so friendly. I only managed to get Donna’s and Amy-Lee’s names, and they’re a credit to the hotel.

The rooms were excellent, the staff were excellent, and the food was very good. The problem is that, like many Premier Inns these days, the place seems understaffed. People are juggling check-ins, food orders, and delivering food and drinks to tables, so everything takes much longer than it should.

The hotel, rooms, and location are all ideal, but I still had to leave a bad score because of the restaurant experience. I was there for just one night before flying out the next day, and the waitress was one of the driest, least friendly people I’ve met in ten years of travelling overseas from the US. I don’t know if she was young or upset about working on New Year’s, but for the short time she served me, there was barely any interaction. My meal was £23 and I tipped her £5, hoping it might bring a smile or some friendly gesture. I know tipping isn’t normal there, but I tip everywhere I go overseas, whatever the local custom. After that encounter, or lack of one, I was ready to sleep at the airport just to have a chance of seeing a friendly face before I left.