Queens Park Premier London Hyde Park Hotel

We couldn't get through by phone or email when we tried to confirm our reservation, but everything worked out in the end. The hotel was clean, and because we arrived early they held our luggage, giving us a ticket for each bag so we could verify them at pickup. Our triple room was on the lower floor and had a double bed and a single bed. Breakfast was included, basic but enough for us, and the staff were always very friendly. The air conditioning was in the room, but we couldn't turn it on, so it felt a bit hot on some days. Apart from that, it's a good option for the price and location. Everything was nearby, including two subway stations a block away. It's not a luxury hotel.

The reception team, especially seby / pathum / jukruth, have always been kind to me and do their best to keep guests happy. I’ve had no issues with the staff themselves. The problems are with maintenance and management: the water pressure on the fifth floor is very low, and yesterday water was pouring from the ceiling like a waterfall. There’s no laundry service either, and with breakfast as the only offering, it doesn’t feel like a four-star hotel. The front desk staff are good people, so management should give them what they need and deal with the maintenance issues before they damage the hotel’s image.

We booked a standard room through Booking.com a month ahead, but on our first night we were put in a basement room that was impossible to live in. It smelled awful, had no air conditioning, the windows wouldn’t open, and even the staff wouldn’t go inside. We asked to move to another standard room, but the manager said we’d have to pay extra for an upgrade. We only wanted a habitable room, and refused. Then we were told there were no rooms available because the hotel was full, and after an hour of arguing they suggested we cancel for a refund. Their position changed again, and they said we could spend the first night in a different basement room and move to a first-floor standard room from the second night. It felt like they didn’t want to honor our reservation because they thought we’d paid too little. The management was terrible. Also, since the booking went through one of their partners, we couldn’t review them directly on Booking.com. That felt dishonest and manipulative. Don’t choose this hotel if you have another option.

We paid a fraction of typical London prices for a clean, well-equipped room in a quiet spot. Ours was on the fifth floor, away from the lift. The hotel is in a lovely area, with Baywater and Queensway metro stations on the Circle and District lines, plus buses heading in all the main directions. Breakfast was generous and good, with coffee and milk, bread and pastries to set us up for a long day walking around London. The room rate was really good, especially as we stayed in October on a weekday. We did have an issue with hot water, but reception let us use another room and gave us free breakfasts. The reception staff were helpful and nice, especially Sunjunt, and the WiFi was fast and reliable.