Russell Square Hotel

Name: Russell Square Hotel
Address: 11 Bernard Street, LONDRES, GB
Rating: 5.2

About this property

Russell Square Hotel is in the heart of London, within a 5-minute walk of Russell Square and University College London. This guesthouse is 0. 4 mi (0. 7 km) from Great Ormond Street Hospital for Children and 0. 7 mi (1. 1 km) from The British Museum. . . Stay in one of 14 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. . . Featured amenities include a 24-hour front desk and laundry facilities. . Distances are displayed to the nearest 0. 1 mile and kilometer. Russell Square - 0. 2 km / 0. 1 mi- University College London - 0. 3 km / 0. 2 mi- Great Ormond Street Hospital for Children - 0. 5 km / 0. 3 mi- University of London - 0. 6 km / 0. 4 mi- British Library - 0. 8 km / 0. 5 mi- The British Museum - 0. 8 km / 0. 5 mi- Tottenham Court Road - 1. 1 km / 0. 7 mi- Dominion Theatre - 1. 2 km / 0. 7 mi- King's College London - 1. 2 km / 0. 7 mi- Royal Opera House - 1. 4 km / 0. 9 mi- Covent Garden Market - 1. 7 km / 1 mi- Lyceum Theatre - 1. 7 km / 1 mi- The Strand - 1. 7 km / 1 mi- Leicester Square - 1. 7 km / 1. 1 mi- Oxford Circus - 1. 7 km / 1. 1 mi. The nearest airports are: London City Airport (LCY) - 14. 8 km / 9. 2 mi Heathrow Airport (LHR) - 30 km / 18. 6 mi Gatwick Airport (LGW) - 87. 9 km / 54. 6 mi Luton Airport (LTN) - 54. 5 km / 33. 9 mi Stansted Airport (STN) - 64. 8 km / 40. 3 mi.

Good to know

Check-in: From 16:00
Luggage storage: Available
Room types: 4

Room Information

Rooms

1 / 6

DOUBLE STANDARD

10 m2
1 x Double bed 131-150 width

Desk
Toiletries
Wi-fi (extra charge)
Tea and coffee making facilities
TV
Hairdryer
Housekeeping

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1 / 6

DOUBLE Accessible-Queen Size Bed

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1 / 6

FAMILY ROOM TWO DOUBLE BEDS

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1 / 1

Room PREMIUM

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Guest reviews

Recent reviews shared by hotel guests

Guest Rating

5.2/10

Average

124 reviews

Featured review

Abie C.

January 2026

2/10

I’m absolutely furious and will take this complaint higher up. The owners should be ashamed of how they treated disabled guests. We had to bang on the door until a tiny lady in her pyjamas answered, and she couldn’t speak English. The owners will face the consequences. The place was disgusting, and we got no sleep. It confirmed wheelchair accessibility, yet there were three stairs at the entrance and no alternative way in. The doors weren’t wheelchair friendly, and the floors were uneven everywhere. Dust and yellow tar covered the walls. I couldn’t lock or unlock the door from my wheelchair. My supposed apartment room was tiny and missing the advertised kitchen, sofa and single bed. It had two double beds and a folded-up bed with no mattress. There was also a step up to the toilet. My wheelchair wouldn’t fit in the room, so it had to stay in the hallway, risking the security of my belongings and creating a major trip hazard. The toilet and shower weren’t accessible, and the shower only gave frozen cold water. I couldn’t open the windows, so my friend had to. Once open, anyone could climb in or out, or snatch our things. I was also worried about worse risks, including trafficking, as the place was beside a train station with construction going all night and homeless, dodgy people lurking outside because it was lit up and open. The beds barely fit the medical equipment I need to sleep. I also need boiled water for my equipment and a kitchen for my diet, but neither was there, despite being listed in the booking accommodations. I wouldn’t put my worst enemy here. It’s not worth the sleep.

Avery C.

December 2025

2/10

The room didn’t match what I booked on Booking.com: I expected a spacious three-bed apartment with a kitchenette, kettle, and coffee maker, but got a cramped room packed with furniture and neither appliance. The bedding was stained and didn’t look changed, and there wasn’t even a toilet seat. The listing promised a 24-hour reception, but nobody answered the bell when I went to complain. I waited an hour, then tried the supplied phone number, which was disconnected. Booking.com told me they couldn’t reach an agreement with the hotel. I’d already paid in advance, and couldn’t get anyone there to respond. The photos and advertising felt fake, and this whole experience felt like a sham.

William K.

July 2026

10/10

For $100 in London, some Americans seem to expect The Savoy. This is a decent hotel if you have a more realistic idea of what everyday life costs. You get what you pay for.

Minji P.

January 2026

2/10

I waited outside for about an hour after arriving, but nobody opened the door. The hotel’s phone number couldn’t be reached either. It felt like a scam. I should have checked the reviews first. That was my mistake, and the stay cost me time and money.

Sabrina W.

June 2024

2/10

The only thing I liked was being close to the tube station. We thought that made this place a good deal, but I’d spend a bit more and stay somewhere else. We arrived a little before check-in with another group. The hotel was locked, and nobody answered the door or bell for 30 minutes. We eventually had to call out to other guests to find the person looking after the place. The phone number on the booking didn’t work either. When we finally got inside the so-called lobby, the owner or staff member told us to leave our bags in an unlocked room and go away until our room was ready. The room was filthy. They advertise air conditioning, but all we had was one tiny fan and an old window to open. The bathroom was tiny and dated, with no window or fan, and the shower pressure was awful. The bed was too small for a couple, despite the listing, and the walls were so thin that it sounded like someone was banging on our door or trying to get in. Sleeping was impossible.