Holiday Inn London - Sutton

The premium room came with three soft drinks and a beer, which was a nice surprise. It was very clean and had useful things like a fridge, safe, ironing board and iron, plus a coffee machine with both pods and packets. The kettle was in the cupboard beside the fridge. I stayed two nights. Parking costs extra, though it wasn't clear whether payment should be through the app as the signs said or at check-in. On the first night there seemed to be some kind of work going on, in random bursts from about 8pm until 1am. It was manageable for the most part, but odd that it was allowed to continue so late in what seemed like a very busy hotel.

Denise made my 21-day stay comfortable and warm, and I’ll definitely stay here again. Whenever I needed something, she was the first to sort it out and make sure I was comfortable. She’s attentive, kind, and went out of her way to help. Denise and her team were excellent, courteous, helpful, and knowledgeable. She’s one of the best managers I’ve ever met, and I’d recommend this hotel to anyone. Thank you, Denise, for making my stay so wonderful.

The location is great, and the staff were especially attentive at breakfast. Facilities are decent too, with a nice swimming pool, jacuzzi and gym. The rooms feel quite outdated and need a complete update. I was disappointed that parking costs per day.

We come back regularly to visit family nearby, and the staff are always polite and helpful. The pool is a great addition. The rooms could use an update, but they’re comfortable enough and pleasant.