Fairfield Inn Albany University Area

I stayed from 2/8-5/1/2021 in Room 222 for a three-month work assignment in travel nursing. When I arrived on Sunday, a woman holding a sweet, quiet baby came to the door to let me into the lobby. It was clean, with plenty of signs about the hotel and COVID-19 disruptions. Check-in was quick. She didn't say much, gave me one key, and I went across the parking lot to my building. The building entrance was unlocked even though there was a key-card panel by the handle, and it was dirty. I took the stairs instead of the elevator. On my floor I immediately smelled cigarette smoke to my left, which I'm allergic to. My room door wasn't fully shut. The room was far below expectations: it wasn't clean, there was burnt food on the stove and backsplash, and the floors hadn't been vacuumed, swept, or mopped. There was no dish set, no blanket on the bed or extra bedding for the pullout couch, a strange black grime across the walls, no shower curtain liner, dirty bed linens, and just one full set of towels. I called Tuesday to ask for another room because my first day of work had kept me busy all Monday and the office closed before 6 PM. The man I spoke to was rude, disrespectful, and unprofessional. He said he'd inspected the room himself and it was fine. He also claimed the whole state of New York had no housekeeping, which seemed odd because I'd stayed at two other hotels in New York State before arriving, including one two doors away. He told me to come get cleaning supplies at the front desk after a full 12-hour workday. I spent $40 of my own money on proper cleaners, and it took a week to get the room clean enough for me to feel comfortable for the rest of my stay. While other hotels were doing more to make guests feel safe and comfortable during the pandemic, Pine Bush had gone backwards. I wouldn't recommend this place to anyone.