Quality Inn Mount Vernon

I stayed for a week, and most of the staff were helpful and pleasant. Tanya at the desk was especially great: she had a serious but likable manner, fixed the pancake machine, and gave me a quote when I asked about extending my stay. Although I'd booked through a third party, she said she could extend it. I decided to wait, and when I came back a few days later, Nikki said she couldn't do anything because of the third-party booking. Nikki didn't greet me until I greeted her first. My bigger concern came when I asked for housekeeping to vacuum my room. Nikki asked when it had last been serviced. I said two days earlier, and she claimed the law required housekeepers to enter every room after two days for a full service, no matter the circumstances. I looked it up and found that hotels can enter for welfare checks or suspected illegal activity. I don't think either applied to me. It felt like she was making up a rule to assert her authority. There was also the time my door wouldn't lock. Nikki acted as if I didn't know how to lock it and didn't seem to treat it as a safety issue. She made me wait over ten minutes just to ask where the ice machines were. I interrupted while she was waiting for payment and things had gone quiet, but she still couldn't answer a simple question or multitask. I eventually asked the security staff member, Kris. Nikki was the only person who made my stay unpleasant. She never seemed glad to help and didn't smile when I spoke with her. Stephanie, Kristi, Scott, Mike, Tanya, David, the Asian guy who helped me get back into my room one night, and Clay, who I think was at the desk when I met Tanya, were all pleasant and did their best to help. The housekeepers were good to talk to as well. In lodging, the front desk is the face of the whole Quality Inn Brand Name, so it's too bad Nikki fell short. For context, I was often outside smoking and was always lit. I picked up all my cigarette butts before leaving as a courtesy; the rest were from other smokers. I still gave five stars because everyone else worked hard to make the stay pleasant, despite the few bad experiences with Nikki.