Hampton Inn by Hilton Richmond-North/Ashland

I woke up to a roach on the air conditioner, upside down but still moving its legs. It looked like it might have come out of the unit, and I was disgusted. I’ve stayed at plenty of Hilton hotels, and this was nowhere near what I expected. When I called to ask for a refund, manager Anthony was dismissive and rude. He said that in his 17 years at the hotel he’d never seen a roach or heard a guest complain about one, then suggested I was lying and had probably brought it in. That was upsetting and laughable, especially since I’m very clean and pack a hotel cleaning kit whenever I travel. He wouldn’t refund me. When I asked for the regional manager’s name, he got snappy and twice told me to call 1800 Hilton, refusing to give me a name. I wasn’t going to post this, but felt I had no choice after the manager refused to help. I’d never stay at this property again, and the experience has left me with a bad impression of Hilton. Anthony needs better customer service training, and shouldn’t assume there have never been bugs in a hotel that serves food. Shame on you.

The rooms were clean and nicely furnished, and the staff were friendly and professional. Breakfast had plenty to choose from and was one of the better Hampton Inn breakfasts I’ve had. They also had a hot chocolate bar with lots of toppings and flavorings.

Timmy at the front desk made me feel welcome right from the start. She’s warm, genuinely kind, and went out of her way to make sure I felt taken care of. Her positive energy really made a difference during my stay at the Hampton Inn in Richmond. Breakfast was a treat each morning, especially the sliced Kabasa sausage and fluffy scrambled eggs. There’s also a waffle maker so you can make your own. It was a cut above the usual hotel spread. I had a delightful stay and would recommend the Hampton Inn if you’re in Richmond.

We usually skip a free continental breakfast, but my husband and my 89-year-old father saw how clean the setup was and what was available, so we stayed to eat. The breakfast staff were attentive and did a great job keeping things clean. At check-in, everyone was friendly and there were even “goodies” available. When we left, each of us got a “Fuel for the day” goodie bag. The staff took pride in their work from arrival through checkout. This Hampton Inn gets a six-star review from me if that were possible. I hope they’re being looked after, because they’re worth it.