Bellyard, West Midtown Atlanta, a Tribute Portfolio Hotel

Windy is the best bartender at Bellyard. She was so humble and warm, and made me the best espresso martini I've ever had. She went out of her way to use the actual espresso machine for it. I've been to the bar a few times, and this was easily my best experience there yet. AMAZING 💚💚💚 Ask for Windy!

I lost thousands of dollars in work equipment, along with my personal belongings, because the property and Marriott wouldn't give me the documents or help I needed. It was heartbreaking to replace everything out of pocket. The trouble began about a year and a half ago, when another guest across from my room caused a flood. Water came under my door and damaged several items. The hotel covered one night's stay and said it would follow up with insurance information, but then communication stopped. Corporate told me there was nothing they could do about another guest causing the disaster. The flood affected our floor and the floors below, and badly damaged the lobby. For the remaining three days of my trip, the lobby was full of blowers, construction workers, and plastic, with only a narrow walkway left open. Corporate told me to use my own insurance to replace more than $5,000 worth of work and personal equipment. My insurer needed a police report and a copy of the property's insurance claim. When I requested those, corporate said they couldn't legally release more information. I had chosen this hotel for myself and seven members of my team attending a nearby conference. We could have stayed at the Hilton with a conference discount, but I chose Marriott out of brand loyalty and expectations of quality and exceptional service. The last two parts of that choice were quickly dashed.

The location was convenient, with plenty of connected restaurants, and the room was clean, comfortable, and nicely furnished. My Marriott status got us an upgrade, which was nice. I might stay again since I'll be back in this part of Atlanta next year, though for the price I wasn't wowed. Housekeeping never came on either evening we returned. There was even a QR code in the room for tipping them, which amused us since nobody had shown up. If we were meant to request service, no one told us. The blind in room 702 also got harder to open and close each day, and needs servicing or replacement. It was unpleasant to wrestle with each morning. I know we could have raised these issues while we were there, but we were out all day and just wanted to sleep when we got back. It was an okay stay, but didn't feel like four-star service, especially at that price.

We stayed overnight recently and had a great time. The hotel was beautiful, the views were amazing, and the restaurant and bar had good food and drinks. Our room was very clean, and I loved the decor. It's close to nice restaurants and bars, too. We'll be back next year for our event.