Austin Motor Inn

I was in Austin for overnight work and booked through Expedia. Around 0645, I called to ask about an early check-in fee. The woman was curt, but said it was $10. When I asked how early I could check in, she told me, “You can check in now if you want to.” My shift got extended, so I worked until 8, had breakfast, then went to the hotel. I said I was there to check in, and she looked at me like I was crazy. I explained that I was the person who’d called and was told I could check in early. She clearly wasn’t happy, asked for the reservation name, and I gave her mine. After looking me up, she said, “you should have asked if your room was available and ready.” I was dumbfounded. I explained I’d just finished an extended overnight shift and asked if anything could be done. She sternly said, “you booked through a third-party,” as if I’d done something wrong. I asked if paying for extra time or another day would get me a room then, but she gave the same answer and wouldn’t budge. When I asked the earliest my room would be ready, she said “1-2.” I had to be back at work at 7pm and asked if anything could be done, but got the third-party response again. I sat in the parking lot for two hours. I watched housekeeping clean the first-floor rooms, all attached to the office, and called to see if I could get in then. She still said my room wouldn’t be ready until 1pm. Expedia called her on my behalf and got the same answer. I didn’t cancel because I hoped housekeeping would have one less room to clean, especially since she wouldn’t ask them to clean a room I could use while I waited. Never again. Don’t stay here. This is why you shouldn’t book a nonrefundable room. The hotel will keep your money, and there’s nothing you can do about it.

I was pregnant and hungry, so I stepped out to get food after my boyfriend left for work. I accidentally locked my key inside the room, which was booked under his name, and all my belongings were still in there. The front desk woman said she wouldn't let me back in unless he came to the hotel. So if he couldn't come, I couldn't get my things. That makes no sense. I booked for two people, and they need to review that policy.

The staff had an attitude when I called to ask about check-in, and they were very rude. They won't let you check in early, so you have to wait until 4:00. Austin motor inn should reconsider that timing, and management needs to deal with how staff treat callers.

We found bed bugs, which has never happened to us before. The front desk was a man behind a sliding window, and that was our first clue this might be a bad location. He was nice and did what he could, but there wasn't much he could do. We emailed the main office about getting a refund and still haven't heard back.