Bridgestreet at The Eden

Living here has taken an unreasonable amount of time and effort just to maintain basic living conditions. I’m extremely disappointed with management and with the overall experience. If you’re looking for a stable, professionally managed place, I can’t recommend this apartment. We first found roaches in our unit in late December. From then through the end of January, we contacted the front desk twice to ask for pest control. Both times, pest control called ahead, got our approval, and entered properly. Neither treatment worked, and the roaches remained. When I contacted the office a third time to say the problem was ongoing, they said they needed to discuss it internally. Later that same week, on Friday, pest control came in without notice or our consent and treated the apartment. That unauthorized entry raised serious privacy concerns and damaged our trust in management. Instead of addressing the lack of notice, management emailed us saying the roaches were due to our hygiene. They told us to correct the situation and warned that failure to do so could be a lease breach. That accusation was inaccurate and inappropriate, especially since we later learned other units in the building had similar pest problems. When we questioned the entry, management called it an emergency, which seemed like a justification after the fact rather than a legitimate explanation. We then spent about two hours discussing the situation at the office in person. Despite our attempts to explain our concerns, we were repeatedly told that continuing pest treatments was the only option. No concrete steps to make the apartment habitable were offered, and alternatives weren’t meaningfully discussed. The manager also said our apartment insurance would cover a hotel during pest treatments. We checked the policy ourselves and found that wasn’t true, which further undermined our confidence in management’s information. As the problem persisted without an effective fix, I asked about either a mutual lease termination or a transfer to another unit. Management said they couldn’t decide on a mutual agreement and refused to offer a unit change, leaving us with no practical options. This fits a broader pattern in our dealings with the office. Our apartment was a sublease, and after taking it over we repeatedly emailed to have our names added to the lease. It took one to two months of follow-ups before that was finally done. Based on that experience, I doubt the pest issue would have been addressed at all if it hadn’t escalated so seriously. There are other maintenance problems too. The flooring has visible cracks, and the windows make loud noises in strong winds, often waking me at night. Maintenance inspected a window and said it had been fixed, but the noise continues.