Red Roof Inn Los Angeles - Bellflower

For a two-night stay, they gave us just two towels. When we asked for more, we were told to ask the next day, and they still didn’t follow through. After the first night, our keycard wouldn’t let us back into the room. Reception had a sign saying “be back in 15 min,” but we waited 25 minutes and rang the bell over and over before the woman came out on the phone, looking like she’d just woken up. She was rude and acted like we were bothering her, with no apology. She’d given us the card in the first place, then put the sign up again and went back to her room, which was one of the hotel rooms. The sheets had stains and clearly hadn’t been cleaned. There were cracks in the bathroom walls and shower, too. Horrible service and a horrible stay. Don’t recommend it.

The front desk worker was understanding and nice, and said he’d refund me. I never saw that refund. Outside there was a man wandering around with pliers and another begging. The room was disgusting, with mold and grime on the walls, literal poop on the bathroom wall, and stained sheets that clearly hadn’t been cleaned. I left after five minutes without even wanting to touch the bed. Stay away.

The room was so nasty, and the AC didn’t work. It was colder outside than in the room. The rooms and pool weren’t clean, though they did have fancy new security cameras. I’m surprised the city considers this hotel safe. It shouldn’t even have one star.

I got stuck staying here because they said cancelling would cost me 75% of the rate. My family and I will never come back. Staff couldn’t understand English well enough to talk about hotel matters, and even when we asked, rooms only got cleaned at checkout, no matter how many nights we stayed. Both rooms lacked keys, so I had to stop at reception every time I needed to get in. We got only two dirty bath towels, and the sheets were dirty too. There was no TV remote. They said the old one had just broken and they were working on it, but nothing ever happened. I don’t know if the whole Red Roof Inn chain is like this, but this was the worst hotel I’ve ever stayed in, and I’ll never go back.