HYATT house Belmont/Redwood Shores

We're repeat guests. We recently stayed for a month, then came back for another 20 days. This time, we discovered a $15/night parking fee per car that hadn't been disclosed when we booked. With two cars, that works out to $30/night, or over $600 for the stay, enough for a month's budget at a nicer place that includes parking. It took four days to get a response about waiving the fee. The front desk kept saying, “I can't make that decision,” and the manager was either in meetings or only available for limited hours. After all that waiting, we got a flat no, with no flexibility even for returning long-stay customers. The rooms and location are fine, but the surprise fees and runaround make it hard to recommend. If you're planning an extended stay with multiple cars, do the math before booking or look for a better option with parking included.

The room was great for our one-night stay during a volleyball tournament. We usually rent Airbnb because we hate hotel drama. We did hear the upstairs neighbors stomping around after 10 pm, but we had to be up at 5 am, so we called the hotel desk like Karens, and they stopped. Parking was no problem with such a big property. Breakfast was actually good and the staff were nice.

The rooms feel like apartments, they're so spacious compared with a cramped hotel room. Parents, it's a great setup if you want some time away in separate private rooms. The neighborhood feels safe and cute, and there's even a pond to walk around. Hands down our favorite hotel in the bay!

I used to enjoy staying here and have visited several times over the last couple of years, but my stay last Dec was one of my worst Hyatt experiences. As an Explorist, I never received the promised compensation points, and I couldn't find any managers despite visiting the front desk more than 10 times. The service has become terrible. I wonder whether the management team has changed.