Americas Best Value Inn Billings

Couldn't sleep with the heater making so much noise. The shower was cold, the room was unclean, and the broken TV remote didn't work. I also felt uneasy around the sketchy people, and there was a two-inch gap under the main door.

The price and location were good, but the room was awful. There was no blanket, just sheets, and the air conditioner didn't work. The window had no screen. The lamp beside the bed had no shade, and its electrical outlet wasn't secured, so it pulled loose and hung from the lamp base. A wad of dried paper towel covered the smoke detector. Both seemed like safety hazards. The parking lot didn't feel comfortable either. Half-dressed women approached guests, and I saw a guy trying to unlock a truck with a coat hanger. I'd think carefully before booking here.

There weren't any of the listed amenities, not even the “complimentary” coffee. No laundry, no food, nothing. I'd stay somewhere else. We spent three days dealing with a bathtub that wouldn't stop running after the front desk said no other rooms were available. Then my wife and I woke up terribly sick, and there was black mold throughout the bathroom. After trying for three days to speak to the manager, we found him at his car. He offered a new room and two free nights, but we never received the free nights. We checked out for health reasons, and he only refunded the prepaid nights we hadn't used. I have photos and am filing a complaint with the health department. This was the worst hotel I've stayed at.

We checked in, saw the room, and checked right out without spending the night. Cockroaches were in the bathroom, the floor was sticky, and the comforters had stains. A big gap under the door let us hear people outside and see their feet walking by, even at midnight. It didn't seem like a safe area to leave a car overnight, and the room wasn't clean. There's a casino attached, but fortunately it wasn't open that night. The front desk person seemed completely unconcerned about the room, and charged us again even though we'd prepaid. The manager has since refunded that extra charge. Not the best value anywhere.