Holiday Inn Express & Suites Naples North - Bonita Springs by IHG

Olga and the rest of the staff were amazing and so friendly, even working on Thanksgiving with a smile. Thanks, Olga! The rooms were clean, and the pillows were super comfortable. Breakfast was okay and had fresh fruit. The gym was simple and clean, and there was a pool, though we didn't use it. It's very close to the beach, Mercato, and other good places in Naples. A good hotel for a highway stop.

The front desk staff were very nice, which was the best part of my stay. Everything else felt overpriced for what seems like an $80-a-night hotel. It smelled old and musty, and this was easily the worst-condition Holiday Inn I’ve stayed in during 16 years of work travel. The stairs need a complete makeover. I’m upset about how much I paid, and Holiday Inn should look into this property using its name.

The complimentary breakfast was good, with different options on each of the two mornings I ate there. The location was central to where I needed to be, and the staff were friendly. But the hotel needs refurbishment. Paint was chipped or sloppily applied in places, the bathroom sink stopper was missing, and the only elevator was out of service for all but the first two hours of our two-night stay.

The pool was freezing, shaded all day, and had leaves in it, so it clearly hadn't been cleaned. All the ice machines were broken except the one on the third floor. The staff were friendly, but the hotel smelled musty. I wouldn’t recommend staying here.