Best Western Braintree Inn

When I turned on the shower, brown water came out. I have photos, and I recorded a call telling the front desk girl about it. The desk lady told me to run the water for 10 minutes because of rusty pipes. That’s contaminated water, and it doesn’t seem safe. The room smelled like mildew and old people, and my friend and I couldn’t even shower. I wasn’t accommodated, and the staff were rude. The girl at the desk had a nasty attitude for no reason. I was told over the phone that the incidental deposit would be $50, then the desk girl said $100 and tried to charge me $159. The manager came out yelling and called me a liar, even though I’d called ahead. Now the manager’s statement is false. I recorded the whole room before leaving. First the agent said $50, then $100, then $150, and my card was charged a $100 fee, not $50. I don’t owe $250. I have video and photos, so show me the overflowed bathtub and carpet damage you claim happened. I’ll gladly pay $250 if you email me proof. You can’t, because you made it up to save face. You lied about me, and you’re being malicious. Your hotel is filthy and stinks. I’ll contact the city about the brown water.

I decided not to book after calling to ask about the guest policy. The person I spoke to said hotel guests can’t bring visitors back to their rooms, which was the reason I chose not to stay. I understand the policy and why it was described to me, but this isn’t standard at hotels, so it should be shown on the website and third-party booking sites before people reserve. I didn’t actually stay, and didn’t want to leave an unfair rating, so three stars felt like the least damaging choice.

I felt racially discriminated against from check-in onward. Even after I said I don’t smoke and never have, the man checking me in kept repeating that I couldn’t smoke in the room or near the building. When I was made to move my vehicle across the lot, I was told I couldn’t smoke in my car near the building either, because of people backing into the building and smoke getting inside. I don’t smoke. I’d sleep in my car before staying here again. The front desk woman was rude and obnoxious from the start. She yelled at me for riding my bicycle in the parking lot, though I never disrespected her. Later, after I waited a long time for her to finish a phone call so I could buy a drink from the concession stand, she nearly accused me of stealing it. I put it back, and she ran after me and checked me down. The manager also told me to move my vehicle from a spot near the building to one across the lot. Just a horrible experience with the manager and the front desk lady.

I won’t stay here again. The older woman was rude and intrusive. About a day after we arrived, five people knocked on my door to clean the bed. I told them I didn’t need it done. They said we’d put up a “make bed” sign, and I explained my husband must have hung it by accident that morning because he meant to use “do not disturb.” They just stood there looking at me as if I was lying, like they wouldn’t accept my answer. It made me feel strange, as if I’d done something wrong. Not welcoming at all, and I don’t recommend it.