Red Roof Inn & Suites Vineland - Buena

The small thing I’d add is a coffee machine and complimentary coffee packs in the room. Otherwise, I agree with the positive recent reviews that helped me decide to book. The online reservation was easy, and check-in went smoothly. A young woman at the desk greeted me warmly and was professional. She repeatedly reminded me the property is smoke-free, and I appreciated how seriously the staff take that policy. It made me comfortable knowing they work to keep the place smoke-free and guests undisturbed. I’ve had unpleasant stays at other Red Roof Inn locations, so I was glad this one changed how I see the brand. The staff made my stay enjoyable, and this property sets a higher standard.

After being away for weeks, I was more than happy to come back here. I’ve bounced between a lot of motels and seen plenty, and this one has been the cleanest by far. The other motels had nice people too, but they weren’t nearly as clean, and their housekeeping help wasn’t as nice as Red Roofs gentleman. The housekeeping gentleman here is always helpful, respectful, and so nice. The people at the front are nice as well.

The first thing I noticed was that there were no bad smells, which was such a relief. I was surprised by how clean and quiet the place was. The room was tidy, the bed comfy, and the front desk gentleman was friendly and nice. It’s in a great spot close to my family. I stayed at a more expensive hotel the night before, and this one was just as good. I’ll stay here instead from now on. Highly recommend!

I have asthma, and the ongoing smoke odor in our room caused coughing and breathing discomfort. I also developed severe pink eye in both eyes and needed medical treatment. I can’t say for sure what caused it, but the air quality and environment concerned me. The smell was strongest around the bathroom. We reported it to management on the first night and were told they’d investigate. We heard noise upstairs afterward, but nobody followed up or came into our room to check. The smell returned the next day. My fiancé called the desk, and they said if we smelled smoke, it “had to be us” because we were supposedly the only guests on the floor. That was later shown to be inaccurate. We eventually learned a long-term resident was in the room next door. Management said they hadn’t received earlier smoking complaints about that guest. Despite our repeated reports, they never identified the source or took corrective action. We stayed 2/11/26-2/15/26. The hotel advertises itself as 100% smoke-free. At check-in, they told us there’d be a $250 charge if smoke was detected in our room, so we expected them to enforce that policy. Instead, the cigarette odor persisted, and there was little follow-up. We emailed Red Roof Guest Services to escalate, but our message was sent back to the same hotel staff, with no further corporate action. Expedia also contacted the property for us, but the hotel declined compensation. Expedia eventually gave us a $50 courtesy credit. After that, the hotel called both our room phone and cell phone repeatedly. While we were asleep, a staff member knocked and tried to open our door before we could answer. It only opened partway because the deadbolt was on. We hadn’t given permission to enter, and that was concerning. When we later spoke with management in person, they minimized our concerns and offered no real resolution, saying we could leave and get a refund for the remaining nights if we were unhappy. The parking lot and walkways were icy and not fully treated, making them unsafe. We took photos. With the hotel advertising a smoke-free property and enforcing a $250 smoking penalty, we expected better handling of guest health, safety, and privacy. After these repeated problems and the lack of a meaningful resolution, we won’t return.