River's Bend Apartment Homes

Reading the reviews carefully matters. Other residents have raised concerns about racial issues with this management team, and patterns like that shouldn't be brushed aside. I nearly signed a lease here for a family member, but I'm grateful I didn't. Management was slow to respond when I asked basic questions about the facilities, which should have been a warning sign. I saw management racially profile a child who was throwing away trash for a tenant. An adult from management confronted the young child rudely, asking whether they even belonged there. I could say more, but I don't need to. It's disappointing and unacceptable that this still happens. Think carefully before moving forward.

There doesn't seem to be proper oversight from corporate or anyone making sure residents are treated fairly. Problems just get passed around, staff aren't held accountable, and nothing changes. I wouldn't recommend living here unless management, maintenance, and accountability seriously improve. Requests for repairs are ignored, the appliances are old and unreliable, and the property is poorly maintained. There are cockroaches in the units, along with other wear and tear left unaddressed for months. Staff are rude and dismissive, and Ryan in particular is consistently unprofessional. I've also seen five-star reviews that seem fake or solicited, and the public ratings don't reflect my experience. If I could give zero stars, I would. This has been one of the most unprofessional places I've lived.

The receptionist has also called my mother a liar about the stove in her apartment, which has been broken for months. Maintenance briefly said it was fixed and even sent “proof,” but it stopped working again soon afterward and is still broken. At Christmas, I went to the front office to pick up packages delivered to my mother's address. I had delivery alerts confirming they were there, and my mother had received the same notifications, but the receptionist kept saying the packages weren't in the office and told me to “check with the post office.” I could see several packages stacked against the wall. After I left, I told my mother what happened, then saw another resident go into the office and come out with his package. I went back and showed the receptionist the delivery confirmation. He wouldn't look at my phone or get up, and asked dismissively, “What am I supposed to do with that?” It seemed clear to me he had a personal issue with my mother, whom he'd previously called to argue with over the phone. Rather than stay professional, he took it out on me because the packages had been sent to her address. I decided to ignore his behavior and check for myself, and immediately found two packages with my name on them. Once I found them, he got hostile. After being caught in a lie, he followed me out of the office, argued aggressively, and used profanity. Ironically, he called that behavior “ratchet,” though his own actions fit the word. Worst of all, he directed racial slurs at both me and my mother, including the N-word with a hard “ER.” As a Black woman, I found that unacceptable. I may personally refuse to let that word bother me, but that doesn't mean it won't harm another Black tenant. It's alarming and dangerous for someone working in a building with many Black residents to act this way. This whole thing was disturbing, discriminatory, and deeply unprofessional. No tenant or guest should face hostility, dishonesty, or racism from someone in a front-facing position of authority. Very disgusting.

If your money, peace of mind, and wellbeing matter to you, don't move here. In my 14 years living in apartments, I've never seen a place this unprofessional or tricky, even shady and skeezy. There have been multiple reports to BBB, and this has apparently been going on since the property was created with no change in sight. Communication is poor, billing is confusing, and paying is difficult. Your problems may get dismissed with a quick “tough,” without adjustments or help. The office is empty much of the time, with long lunches of around two hours. There's no autopay, and garages aren't assigned automatically. In fact, there aren't enough for every unit.