Casey M.
At least the room felt cozy, and the female staff member at the counter was very friendly and gave us good restaurant tips. But the promised free breakfast was a disappointment: just bread slices, a few apples, and two nearly empty cereal bins. My partner, a restaurant manager who knows food service, said the juice tasted stale, as if it hadn't been changed or the machine hadn't been cleaned in a long time. I commented on it near someone I assumed was the manager, but he said nothing. When we left, I went directly to him and explained that free breakfast shouldn't be advertised this way. My partner added his concerns, and the manager only stared at us without responding, so we left. Our room had a few issues too. The shower knob worked opposite to its label, the lightswitches were very dirty, and one was splattered with food. The toilet struggled to flush. The beds were clean, but the sheets felt scratchy to my sensitive skin, although my partner and kids were fine with them. They weren't especially soft, but not stiff either. The bedspread was paper thin, and I would have preferred a softer mattress. The thermostat took some fiddling to get the temperature right. Our room was next to the lobby, which may explain the noise: even with a sound machine, I heard people running and stomping past all night, plus loud sounds from above sometimes. If you don't have better options, this place will do.
