Hampton Inn & Suites Cincinnati-Downtown

Tommy in the third-floor lounge gave us helpful suggestions for places to eat and things to do. The hotel is in a good spot, close to the trolley for free transit. We had a great weekend stay, and Jensen and Trevor on the valet team were great to work with.

The thick walls in this old building kept our room quiet, which I really appreciated, and the location was handy for downtown. The rooms seemed clean and were nice, the staff were friendly, and the free breakfast was great. The entrance felt odd, the hallways were creepy, and the bathtub didn’t drain well. The vibe was strange at times too. There are fancier hotels nearby, but this met expectations in most ways and even exceeded them in some. For the price, it was much nicer than places I’ve stayed elsewhere, and I’d come back if I’m in Cincinnati again.

Freddy from valet really went out of his way for my wife and me. Her car battery died in the parking deck, and he jumped it so we could get back on the road. He also offered to help with our luggage and take the cart when we were finished. The room was very clean and breakfast was tasty, so it was a great stay all around. We’d gladly stay here again.

I’ve always picked Hilton for the service and consistency I expect as a Hilton Honors Gold Member, but this stay at Hampton Inn & Suites Cincinnati-Downtown has me questioning that loyalty. I’m hoping management sees this and follows up. I had to book two reservations to use my free night certificate, one for that night and another for the remaining two. At check-in, no one told me they were separate, so my key stopped working after the first night. Housekeeping then came into my room twice while my wife was working, apparently thinking we’d checked out. The staff who entered couldn’t communicate in English, which made it even more disruptive. When I went to the desk about the deactivated key, nobody acknowledged the mistake or apologized. At the second check-in, I was told there’d be a $100 incidental hold. Instead, $541.94 was charged to my Hilton Honors credit card without explanation. That was alarming, especially since I use the card to support my loyalty to the program. Staff also couldn’t give basic information about parking in the connected garage, even though it’s attached to the hotel. This is my second Hilton stay in a row with poor service. The previous one resulted in 20,000 points being issued for dissatisfaction. Given the repeated problems and the seriousness of this billing mistake, I’d appreciate a review by hotel management or Hilton corporate and a response. I think a stronger gesture is warranted to make this right and restore my confidence in Hilton.