Metropolitan at The 9, Autograph Collection

Centro is a good pick for date night or just a chance to enjoy yourself. The food tasted so good and I was really pleased. Everyone was nice and well trained, from the front desk to valet. Our waiter Maurice was pleasant and there whenever we asked for something. Marisol was nice and courteous too. I recommend it.

The event itself was nice, but the hotel stay was awful. I was quoted one price for a night to celebrate someone important to me, then faced a $140 difference. They believed their representative instead of me. I had trouble with my card, breakfast wasn’t offered, and they threw shade by saying, “I hope you feel better.” It wasn’t a good experience. I’ll file a complaint with the corporate office.

The room was spacious, wonderful, and had a great view. Our group of four had booked it for a 40th birthday celebration. The Vault bar was the letdown: the staff were unprofessional and judgmental toward my party, with snarky comments we didn’t appreciate. The stay was fine overall, but we won’t come back and will spend our money elsewhere.

Jordan was the person who finally got my billing problem sorted out, and was absolutely wonderful. My room had been charged more than $300 for food and drinks I never ordered or received, and I spent about three hours on the phone trying to fix it. Everyone I spoke to was polite, but only Jordan was able to help. The main hotel staff were friendly too. Check-in and checkout went smoothly, and the front desk was consistently polite, leaving a good first and last impression. My stay at Metropolitan at The 9 was enjoyable despite the problems, and the hotel could easily be a five-star experience with more consistent food service. The Vault was disorganized. Our food orders got mixed up several times, I waited over an hour just for fries, and none of the other items we ordered arrived. One employee said the missing food would be sent to my room, then another told me the kitchen had closed and the order was canceled.