InTown Suites Extended Stay Cincinnati OH

There was cigarette smoke in the hallways, and loud, obnoxious people ran up and down them early in the morning, disturbing guests in their rooms. I also dealt with bed bug bites. I wouldn’t recommend this place, especially for anyone with children. It needs a complete revamp, and management needs to be fired. People act like all the problems there are okay, but they really aren’t. Do better in town.

The room I saw was surprisingly clean, fairly updated, and everything worked. I’d read some harsh reviews and expected the worst, but the place turned out to be much better than I expected. The hallways were clean, unlike the pictures online, and I didn’t see drug dealers hovering over cars in the parking lot. Other guests were friendly, and parking wasn’t overwhelming. The front desk was busy when I arrived, but the staff got to me as soon as they could. They were working hard to check people in and stayed professional and polite. It snowed while I was there, and they cleared the parking lot right away. The only real hassle was pulling out into busy traffic, which isn’t their fault. For what I paid, it’s a nice little place and the price was great. I did get an upgraded room, so maybe the other rooms aren’t as good, though I don’t think they would be. I was really surprised and pleased, nothing like I’d expected after reading the reviews.

The weekly rate still feels very high, and they charge extra for basic things, even toilet paper. The kitchen area comes with nothing, so bring your own plates, silverware, cups, dish liquid, dish rag, cooking tools, and even trash bags. There are no samples of soap, dish liquid, shampoo, or conditioner, and no blow dryer, coffee, or iron and ironing board. They don’t provide clean sheets or towels daily or weekly. The rooms are run down and smell. Maids and maintenance come and go whenever they want, saying you can’t refuse, but they just look around. There’s no clear schedule for cleaning or repairs. It made me uncomfortable, like they might be looking to steal something if I left the room. The manager isn’t friendly or welcoming.

The room is decent, and I’d say the service is okay. Housekeeping comes once a week, so I clean the room myself in the meantime. The noise from upstairs is ridiculous. Sometimes the hallway smells like cigarette smoke, and people leave spills by the pop machines after hours without cleaning them up.