Courtyard by Marriott Omaha East/Council Bluffs, IA

The walk-in shower was great, and the room had loads of space to work in. I slept well on the comfortable bed, and the curtains made it really dark at night. I’d stay again. A couple of details left me confused. There were two shampoo bottles instead of body wash, though I don’t know if that was intentional. At check-in I was told towels and bedding wouldn’t be replaced, but someone changed them on the first day and not the second. Totally fine, just inconsistent.

We came for Thanksgiving and found the room comfortable and clean, and the indoor pool was nice. The problem came at breakfast: we’d paid a breakfast rate and went downstairs during the hours we’d been told, but the Bistro was already closed, earlier than the holiday hours posted in the elevator. We had to go elsewhere to eat. I understand letting staff go if business is slow on a holiday. Still, when I told the front desk, the woman was rude and condescending. A simple credit for the breakfast overcharge and some acknowledgement of the inconvenience would have helped. This is why I’m taking stars off for customer service, especially since recent comments make it sound like a known issue.

We booked this place because it was near the venue for a VB tournament, and won’t choose it for the next tournament. My granddaughter pulled back the bedding and found bodily fluid stains on the fitted sheet. I called the desk right away and asked for enough bedding to replace everything on both beds so I could change it myself. The gentleman who answered brought it up promptly and said he’d tell the housekeeping manager. When I raised the issue again at checkout, there was no record of my call. I was told it would be reported to the manager coming in at 1:00. It’s now 8:30 and nobody has contacted me.

The patio out back was comfortable, and the place is convenient for Mid America Center and a couple of restaurants, within walking distance for tall people. The room was spacious and clean, and the staff were really friendly. It’s also accessible for people using a wheelchair, electric scooter, or walker. There’s no complimentary breakfast like at Super 8 or some other hotels, but the bistro was really good. I was here for a convention weekend and can’t wait to come back next year. I also liked the cookies at the front desk, though not the flavor I got.