Hampton Inn Covington

I was a bit nervous since we usually choose four or five star hotels when we travel, but there was no need to worry. The room smelled fresh and was clean, with soft, absorbent towels, plenty of bathroom space, and nice linens on the bed. The staff were friendly too. It was a very pleasant stay.

The free breakfast was better than some other places, and the staff kept it well attended that day. The room itself, though clean, didn't feel worth $200. There aren't many hotel choices around here, but the trash cans were disgusting, the shower head was broken, and the door wouldn't close properly. The water wasn't hot enough, every room had patched holes in the walls, and there was only one chair.

After having the same problem at the Hampton Inn in Culpeper, VA, I thought maybe it was just that one hotel. This stay at the Hampton Inn in Covington was just as bad. Our first room reeked like a dog kennel, and the second was somewhat better but still smelled like animals. I'd only stayed at a Hilton branded hotel once before, in Culpeper, and now I've had this happen twice. It's really disappointing. I won't stay at a Hampton Inn again.

I picked room 111 in the app and completed the full check-in there, but when I arrived they gave me room 218. The digital key never arrived either. The shower drain was completely blocked, and after waking up to two roaches in the bathroom, I tried to check out early. Even Hilton members are charged $175 for early checkout. I spend around 200 nights a year in hotels for work and have never been this disappointed. Hilton corporate didn't seem to care about my complaints.