Econo Lodge Dalhart

We were driving from Nevada to New York and just needed a quick night’s rest. I called at 9 pm, and the desk confirmed rooms were available. We booked for two adults, one child, and two dogs, and paid the room charge plus $30 for the dogs. We planned to sleep, shower, and leave well before checkout. Around 11, we locked and chained the door and went to sleep. At about 2 am, a man slammed it open and woke me in a panic. The chain stopped him from walking right in, and our dogs ran toward the door. I called the desk right away. The woman working apologized and took responsibility, explaining she hadn’t known the room was occupied, had booked it for someone else, and given him a key. I told her I understood, but we’d come to sleep and were now awake and scared. I asked for a refund, and she agreed. None of us could get back to sleep. We tried to rest, showered, and left around 7. The room was dated and smelled bad, the floor was filthy, the dining chairs wobbled, and the shower had no finish on the bottom with the faucet hanging out of the wall. Getting in and out of the hotel was a nightmare because of traffic. The price was higher than advertised, $142 for one night in a complete dump. Skip it, and if there’s a problem, expect no help and a runaround from the front desk. My mobile banking showed a charge on 5/29 and another on 5/30. No refund had been issued. When I called, the man at the desk said he had no record of us staying there. My bank statement and our sleepless night say otherwise. Update: they refunded me, then charged me again. After nearly a week and several calls with the front desk and my bank, the charges were finally straightened out.