La Quinta Inn & Suites by Wyndham Dallas/Fairpark

The room had plenty of space and came with a small fridge and microwave. There was a little carpet wear and some damage to the front of the in-room HVAC unit, but everything still worked. I especially liked the double window coverings, since they kept out the early morning light. I like a dark room. There are fast food options nearby, plus a Denny's, and a Super Wal-Mart is less than 5 miles away. The price was competitive, and both the staff and management were accommodating. The location and service covered what I needed from a moderately priced hotel, so I’d stay again. I’ve bumped my rating to four stars out of five.

That king bed was amazing, roomy and piled with pillows, easily one of the most comfortable hotel beds I’ve had. The heat worked well too, which helped when we had to improvise with bedding. The lobby and shared spaces were clean, updated, and smelled nice, with cute modern decor. The location was handy, and breakfast had a decent range, although the only fruit was bananas and the orange juice tasted and looked suspicious. The room, though, was filthy. The carpet felt sticky, and there was food smeared on the door, curtains, sofa, and just about everything. The sofa bed had big stains, maybe pee, maybe food, who knows, and there were no sheets for it. We were told to take bedding off the main bed, even though the sofa bed was advertised for use. Mold was in the shower corners, and the room smelled of weed. We also had a frightening encounter with a homeless man who asked for money, threatened to kill us when we said we had none, then followed us to the hotel entrance. After that we spent the night expecting broken windows and flat tires or our Escalade stolen. It overshadowed the good parts and left us feeling unsafe. This could be a convenient, cozy stay with better housekeeping and security, but in this condition it’s hard to recommend.

It’s now been almost six months, and neither the GM, Mike, nor Leslie has responded despite all my calls and emails about the refund we were promised. I think my number may have been blocked because calls rang for five minutes without an answer. Today I got through only after hiding my caller ID. I was told, once again, that neither of them was working and that another message would be passed along. I can’t recommend this place in good conscience. This started with our August check-in. The pool was green, there were holes in the walls, what looked like blood or bodily fluids on the floor, and the room smelled awful. Within ten minutes we asked to cancel and get our money back because we clearly couldn’t stay. The front desk woman was kind and promised a refund for the six unused nights of our seven-night booking. Six days later, I called and was again told we wouldn’t be charged, but a week after that the full amount went on my card. I’ve since made more than a dozen calls, left voicemails and emails for Mike, and heard nothing back. Each call brought a claim that he was unavailable or “running late.” Wyndham corporate was no help either. Nearly three months later, we were still waiting for the refund. This is the worst customer service I’ve had from both a hotel and Wyndham. Mike, answer the phone. I posted about this two months ago, including the refund issue, and the owner replied that guests should contact management directly. I did, repeatedly. That response hasn’t led to any resolution.

Dallas PD told me truck break-ins are a recurring problem at this hotel. Mine was broken into during a one-night stay. Then the ceiling in room 101 started leaking. The employee said there were no other rooms and brought towels for me to put on the floor. Awful experience.